vaqntTenantsWho can apply for a rent plan?
You need to be 18 or over, live in Nigeria, and have a BVN, NIN and a bank account in your name. You should be salaried for at least 6 months, or self-employed with 12 months of bank statements, and the monthly plan should be no more than 40% of your take-home pay.
TenantsWhat does it cost?
A one-off origination fee of 3% or less of the yearly rent, paid when your plan is approved, then interest of 3% or less a month on what you still owe, set by your credit check. On ₦2,400,000 over 12 months at 3%, you pay ₦72,000 at approval, then ₦241,109 a month. No other charges, and you see your exact rate and total before you sign.
TenantsWhat if I miss a payment?
We remind you before each debit. If one fails, we retry over the next 5 days and call you to agree a plan. After 7 days a late fee of 2% of the missed amount applies, and missed payments can be collected under your debit mandate and reported to credit bureaus. Talk to us early.
TenantsHow do I invite my landlord?
In the app, go to Homes and choose Invite your landlord. Send it by WhatsApp or SMS, or ask us to call them. You can track the invite in the app.
TenantsHow does the rent vault lock work?
Choose 3, 6 or 12 months, or until your renewal. To take money out early, give 30 days’ notice.
TenantsHow do I get my caution fee back?
Give notice in the app, book a move-out check, and agree any deductions with your landlord. The rest is refunded to you. If you disagree, raise a dispute.
LandlordsWhen do I get paid?
Once the tenant’s plan is approved and the lease is signed, the full year goes to your verified account.
LandlordsHow is my property verified?
We confirm ownership and inspect the home. Listings stay “In review” until both are done.
LandlordsCan I change my payout account?
Yes. Changes are held for 48 hours and confirmed on your phone and email, for your safety.
LandlordsI let a flat outside Vaqnt. What do I do?
Open the property and choose Mark as taken, so it stops showing to tenants.
InvestorsHow do I start investing?
Verify your BVN and NIN and take a selfie to unlock Tier 1 (up to ₦1M), then pick an amount in the app.
InvestorsHow quickly can I sell?
Sales up to ₦250K pay out instantly. Larger sales are queued for up to 5 working days.
AccountHow do I change my language?
Go to Profile, then Settings. Vaqnt is available in English, Pidgin, Hausa, Yorùbá and Igbo.
AccountHow do I make a complaint?
Message us in the app or email complaints@vaqnt.com. We acknowledge every complaint within 24 hours and tell you how to escalate if you’re not happy.